[Remote] Behavioral Health Billing Assistant
Note: The job is a remote job and is open to candidates in USA. The Mindful Lemon, Inc. is a virtual mental health and substance abuse provider focused on enhancing therapeutic relationships and access to care. They are seeking a Behavioral Health Billing Assistant to manage revenue cycle tasks including client communications, claim submissions, and account reconciliations.
Responsibilities
- Make daily client phone calls to discuss outstanding balances, inquiries, and concerns
- Respond to client inquiries via phone/email within one hour during business hours
- Match bank payments with ERA (Electronic Remittance Advice) and post to client accounts within 48 hours of deposit
- Follow up on denied claims from ERAs within 48 hours, submitting corrected claims as necessary
- Resolve denied claims by contacting insurance companies via portals and phone calls as needed
- Monitor and submit claims to secondary insurance where applicable
- Reconcile patient accounts, ensuring accuracy in balances and payments
- Conduct monthly eligibility checks for all existing clients on the 1st of each month. Verifying the plan details and deductible updates
- Obtain pre-authorizations for services as needed by submitting requests via portal, fax, or phone
- Update patient charts based on actual claim payments or denials, making necessary adjustments and issuing refunds or additional charges
- Inform patients of any changes to copays, deductibles, or financial responsibilities
- Process and invoice medical records requests as needed
- Perform additional duties as assigned to support the billing team and ensure efficient operations
- Oversee all prior authorization tasks
- Complete all new client insurance verification
Skills
- Must have 1 year experience with Revenue Cycle Management
- Must have 1 year experience in Behavioral Health Billing
- Must have experience with verifying insurance
- Must work well independently
- Spanish Speaking a plus
Benefits
- PTO
- Employer sponsored health plan
- 401K with match
- Employee Assistance Program
- Dental and Vision Insurance
- Employer sponsored life insurance
- Fully remote
Company Overview