Advisor Compensation & Support Specialist
Canada Life is a leading insurer serving the financial security needs of over 13 million people across Canada. The Advisor Compensation and Support Specialist role involves providing essential support to the payroll team, administering payroll setup for advisors, and managing various pay arrangements while ensuring compliance with company policies.
Responsibilities
- Administer payroll setup for advisor
- Manage and process various pay arrangements, including rate adjustments and compensation changes
- Maintain and administer deductions in compliance with company policies and government regulations
- Perform calculations and manual adjustments within payroll systems as needed
- Investigate payroll requests and process adjustments accurately and efficiently
- Respond to inquiries from Field regarding pay, deduction and payment status
- Manage day-to-day work distribution through shared mailboxes - Outlook and OnBase
- Provide support and guidance to advisors and management
- Perform other administrative tasks as required to support corporate initiatives
- Prepare, maintain and distribute reports related to advisors compensation and loan program
Skills
- College diploma or University degree in Business, Accounting, or related program
- Strong customer service orientation, with demonstrated initiative and problem-solving skills
- High attention to detail with a strong focus on accuracy
- Excellent organizational skills with the ability to manage high volumes of work and meet deadlines
- Proficient in Microsoft Office, including Excel and Word; familiarity with payroll/admin systems such as TSO, LL, GWL Mainframe, Siebel, and FASAT is an asset
- Strong adaptability and comfort working in a changing environment
- Excellent verbal and written communication skills
- Experience in payroll or accounting is preferred
- Proficiency in French is an asset
Company Overview