[Remote] Collections Representative

Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to making healthcare more accessible and is looking for a Collections Representative to follow up with insurance companies to resolve unpaid claims. The role involves researching overdue accounts, coordinating collection activities, and ensuring compliance with relevant regulations.

Responsibilities

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments
• Reviews unpaid and underpaid claims. Resubmits or appeals as necessary
• Verifies payment information adjustments to supervisor
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
• Complies with the Fair Debt Collector Practices Act (FDCPA)
• Responds to customer inquiries regarding account status
• Researches customer’s accounts thoroughly and documents appropriately
• Resolves discrepancies and prepares adjustments and refunds as necessary
• Ensures that all information regarding collection activity of account is entered accurately into the billing system
• Brings recurring issues to the attention of the department supervisor
• Initiates payments and resubmits bills as necessary
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required

Skills

• High school diploma is required
• One year of related experience is required
• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic skills in Word and Excel
• English (reading, writing, verbal)
• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Company Overview