[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Academy of Art University is seeking enthusiastic, customer-oriented individuals to join the Contact Center Team. This is a remote, full-time, entry-level position with incredible opportunity for growth within all departments of the Academy.
Responsibilities
- Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
- Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts
- Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities
- Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction
- Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities
- Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings
- Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels
Skills
- Excellent and professional verbal and written communication skills
- Ability to listen attentively and assess callers' needs
- Ability to organize, problem solve, multitask and prioritize
- Ability to work under pressure in a fast-paced, dynamic environment
- Positive attitude and strong interpersonal skills
- Excellent computer experience, MS Word, Excel and Outlook
- Previous receptionist or call center experience preferred
- Experience with Salesforce and PeopleSoft is a plus but not required
Benefits
- Health insurance
- 401k options
- Paid vacation based on years of service (15 days' accrual at start)
- Paid holidays
- Paid sick leave
- Commuter benefit program
- An opportunity to take one undergraduate course tuition free each semester
Company Overview