Facilities Management Strategy - Manager

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. About Global Real Estate and Workplace Experience (GREWE) Global Real Estate and Workplace Experience (GREWE) is the global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, and airport lounges. The sites may be owned, leased, or be occupied through a serviced space arrangement. Real estate is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

Job Description

Reporting to the Director, Global Facilities Management Strategy, the role is responsible for managing and optimizing the strategic direction of the organization's facilities management function. The role is full-time and assigned as "Hybrid" with the expectation to work from the office at least three days per week.

Responsibilities

• Define and monitor key performance indicators (KPIs) to measure FM effectiveness and service delivery.
• Partner with senior leadership integrating facilities planning with business continuity, sustainability, and employee experience strategies.
• Oversee the development and execution of standardized FM processes, policies, and service delivery frameworks across all sites.
• Drive continuous improvement initiatives focused on service quality and expediting repairs
• Support preventive and predictive maintenance strategies to ensure operational reliability.
• Manage and drive change initiatives across the organization
• Develop and manage the FM budget, forecast operational expenses, and identify cost optimization opportunities.
• Lead corporate sustainability and energy management programs within the facilities portfolio.
• Ensure all facilities comply with regulatory, environmental, and health & safety standards.
• Collaborate with internal stakeholders (HR, IT, Finance, Real Estate, Security, Procurement) to ensure facilities strategies align with organizational needs.
• Communicate strategic initiatives and performance updates to senior leadership.
• Manage organizational change associated with new workplace strategies and facility / portfolio transformation

Requirements

• 3+ years of strong project management and organizational skills to manage multiple projects and priorities
• Minimum 5 years work experience in facilities operations and corporate real estate management
• Strong interpersonal skills and problem-solving ability
• Results-driven and proactive
• Excellent verbal/written communication and presentation skills
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
• Strong understanding of performance metrics, quality systems, and procurement processes
• Bachelor's Degree Required
• Up to 10% Travel

Nice-to-haves

• Experience with Lean, Six Sigma or continuous improvement methodologies a plus
• Experience in matrix management organization desirable
• Proficient in data analysis and supplier performance tracking tools (Vantage, Tableau, Power BI)

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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