Technical Support Analyst (NY)
GQG Partners is an investment boutique managing global and emerging market equities. They are seeking a Technical Support Analyst to provide onsite and remote technical support for staff and end-user equipment, ensuring efficient resolution of technical issues and maintaining documentation for processes and procedures.
Responsibilities
- Provide onsite technical support in the NYC office 5 days a week, and remote IT support for other locations
- Support Windows traditional desktops and laptops, Azure virtual desktops, applications, mobile technologies and conference room equipment
- Identify, research, and resolve technical problems
- Maintain hardware inventory
- Maintain documentation for end user processes and procedures
- Operate with integrity and keen attention to detail
- Recommend and implement workflow improvements where applicable
- Safely maneuver and organize mounting equipment
- Safely prepare items for shipping
Skills
- Experience and/or certifications with the Microsoft 365 and Windows client product suites
- Knowledge of video conferencing technology
- Knowledge of basic TCP/IP networking concepts
- Knowledge of basic cybersecurity concepts
- Demonstrated experience in resolving issues by troubleshooting problems
- Excellent verbal and written communication skills
- Demonstrated ability to perform Physical IT Asset Tracking and Location Management using spreadsheets and accurate documentation
- Demonstrated ability to translate technical concepts for non-technical stakeholders
- Bachelors required, and reputable industry certifications will be well received
- Demonstrated ability to safely maneuver equipment
- Experience and/or certifications with Azure and other Microsoft products (e.g., Intune, AVD, Defender)
- Experience with PowerShell and/or Python
- Experience supporting Bloomberg Anywhere
- Experience with vulnerability & patch management
- Experience with Zscaler
- Experience with Proofpoint
Benefits
- Generous medical, dental, and vision plans.
- Paid and voluntary supplemental life insurance.
- Healthcare spending account, flexible spending accounts, and transit benefit options.
- Paid sick and personal time off, Parental Leave, and paid disability benefits.
- Employee Assistance Program (EAP).
- 401K matching with immediate vesting.
Company Overview
Company H1B Sponsorship