[Remote] Associate Service Specialist

Note: The job is a remote job and is open to candidates in USA. HCP Concierge is an emerging company focused on revolutionizing the pharmaceutical industry's approach to physician engagement. The Associate Service Specialist will travel to physicians' offices within an assigned territory, providing pharmaceutical resources and building relationships with healthcare professionals while adhering to a service-oriented selling model.

Responsibilities

• Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge
• Operate ethically and in accordance with the company’s process and policies at all times
• Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
• Manage territory calling on a range of HCPs in targeted physician offices
• Distribute and manage resources within guidelines provided by management
• Develop and maintain in-depth knowledge of the market and customers
• Manage territory as a business to achieve call plans and customer satisfaction
• Establish and manage high quality customer relationships
• Execute customer call plans and following-up on customer requests
• Comply with company reporting requirement
• Adhere to all company and industry guidelines and regulations

Skills

• Degree preferred – Associates or Bachelors degree from accredited institution preferred
• Strong interpersonal skills and excellent verbal communication skills
• Strong attention to detail and outstanding organization skills
• Comfortable working independently to achieve results
• Strong work ethic
• Professional, proactive demeanor
• Must reside locally / within assigned territory
• Must have and maintain a valid driver's license and have a safe driving record
• Proficiency with using technology for business purposes
• Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity

Benefits

• Health, Vision, Dental
• 401K Plan: Eligible after 9 months with the company to join plan with a generous employer matching contribution
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Company Overview