Case Manager- Green Bay, WI

Humana is committed to putting health first, and they are seeking a Case Manager to serve members in the Wisconsin Family Care program. In this role, you will provide comprehensive social service care management to frail elders and adults with disabilities, collaborating with colleagues to empower members and enhance their quality of life.

Responsibilities

• Assess members to identify their strengths, interests, and preferences, focusing on health and safety needs to develop a comprehensive Member Care Plan (MCP)
• Coordinate services that address members’ health and safety needs, ensuring support is provided in the least restrictive environment in accordance with the MCP
• Collaborate continuously with a Field Care Nurse (RN) to review and update care plans and address members’ evolving needs
• Conduct face-to-face social assessments with members upon enrollment and at minimum, every six months, typically at the member’s residence
• Schedule, conduct, and document quarterly in-person visits and maintain monthly contact with members by phone
• Identify, arrange, and monitor support services for members, including those related to social integration, community resources, employment, housing, and other non-medical needs
• Engage in clear and empathetic communication with members to better understand their needs, support informed decision-making, and ensure cost-effective service delivery
• Prioritize safety by continuously evaluating risk factors and providing education to members to promote overall health and wellness
• Maintain accurate and timely documentation of activities, including case notes, service authorizations, and updates to the Member Care Plan
• Foster direct collaboration with service providers, natural supports, and other community partners to enhance member outcomes
• Travel is necessary to conduct member visits and fulfill role responsibilities

Skills

• Four-year bachelor's degree in human services or related field with one (1) year of experience working with at least one of the Family Care target populations OR a four-year bachelor's degree in any other field with three (3) years' related experience working with at least one of the Family Care target populations
• Demonstrated intermediate computer proficiency, including experience with Microsoft Office applications
• Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Required to be screened for Tuberculosis (TB)
• Case Management experience
• Experience with electronic case note documentation and experience with documenting in multiple computer applications/systems
• Knowledge of community health and social service agencies and additional community resources

Benefits

• Medical
• Dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Overview