[Remote] Sales Support Representative (Part-Time)
Note: The job is a remote job and is open to candidates in USA. Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a determined Sales Support Representative who will work closely with field sales representatives and installation technicians to ensure a smooth onboarding experience and support the sales cycle operations.
Responsibilities
- Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys
- Assist with installation and activation processes for new customers
- Communicate professionally with field agents and internal teams
- Review and respond to initial installation issues involving field sales
- Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program
- Provide support via telephone, QUIQ, and email sales representatives and technicians
- Verifying new accounts meets company criteria and compliance standards
- Coordinate with tech support for scheduling installations
- Conduct verification calls for potential new installations
- Make outbound survey calls for dealer installations
Skills
- Strong communication skills and ability to give/receive feedback professionally
- Reliable attendance, punctuality, and flexibility to take on additional duties
- Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
- Proficient in computer systems, multitasking, and detail-oriented organization
- Bilingual Spanish
- Security Industry experience
Benefits
- Medical
- Dental
- Vision
- 401(k) with Employer Match
- Paid Time Off & Paid Holidays
- HSA/FSA
- Life & AD&D Insurance
- Disability Coverage
- Maternity/Parental Leave
- Mental & Physical Health Benefits
- Employee Resource Groups
- Volunteer Hours
- Discounted Equipment & Monitoring
- Employee Referral Program
- Continuing Education
Company Overview