Associate Account Manager, Mid-Market
Botify is a leading company in AI search technology, empowering brands to enhance their visibility across various search platforms. They are seeking an Associate Account Manager Mid-Market to grow and maintain relationships with mid-market accounts, ensuring customers derive maximum value from their services.
Responsibilities
- Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
- Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
- Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership
- Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
- Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)
- Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers
- Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans
Skills
- 1-3 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment
- Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities
- Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI
- Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side
- Authentically passionate about helping our customers to grow their businesses and hit their targets
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
- Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
- Dependable, honest, and trustworthy in your communication both internally and externally
- Ambitious; energized by being part of a high-performing, world class team
Benefits
- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks
Company Overview