[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. The Customer Service Representative will serve as the 'Voice of Moen', providing exceptional customer service and support to consumers with product, installation, or warranty inquiries.

Responsibilities

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer
• Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
• Performs other duties and/or special assignments as needed

Skills

• High School diploma or equivalent
• Experience in a customer service position is required
• Excellent professional verbal and written communication skills are required
• Proficient PC skills, including the ability to navigate multiple screens and systems
• Incumbent must meet internet speed requirements and have a safe and secure workspace
• Must be able to thrive in a work environment that mandates low mobility and high observation
• Must be available for training March 9, 2026 - April 3, 2026
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary
• Call center experience
• Bi-lingual in French or Spanish
• Experience with Microsoft Teams

Benefits

• Medical
• Dental
• Vision
• Monthly and annual bonus opportunities
• Paid time off
• 401K
• Profit sharing
• Product discounts

Company Overview

Company H1B Sponsorship