General Ledger Application Support Analyst: Implementations

Jack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their clients. They are seeking a General Ledger Application Support Analyst to join their Implementations team, where the analyst will work directly with clients to implement Symitar as their core platform, manage GL aspects, and provide training and support.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
• Oversees/performs system set-up for customer (i.e. parameter and general ledger set-up, updating job files for processing, etc.)
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader
• Maintains effective communication with customer throughout entire project/case
• Prepares clear, step-by-step technical guides for batch processing and system workflows
• Provides onsite training and testing during the conversion process
• May perform other job duties as assigned

Skills

• At least 18 months of hands-on experience in GL accounting, data mapping, or system/software implementation gained through professional work or educational projects
• Ability to travel up to 30% for client implementations. Typical trips last 6–10 days, with 2–3 trips per project and an average of 7–10 trips annually. These engagements are dynamic and may include extended hours, nights, and weekends during critical phases
• Must possess exceptional communication skills as you'll consult with client executives and leaders, guide decision-making, and deliver impactful training sessions on our systems
• Must have a strong customer service mindset with the ability to think critically and resolve challenges quickly
• Must be a proactive self-starter who's eager to learn, adapt, and grow within a collaborative team environment
• Associate or bachelor's degree preferred
• A basic understanding of General Ledger structures, double-entry accounting, and financial reporting requirements. The ability to explain accounting concepts (like T-charts) in easy-to-understand language
• Symitar front- and/or back-office experience, including GL entry, Accounts Payable, or Fixed Assets
• General knowledge or understanding of financial institutions or credit union operations, procedures including concepts and structures
• General Knowledge of Jack Henry or competitor's products, solutions and application functionality

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health

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