Advocate- Sexual Violence (Case Manager)

YWCA USA is dedicated to assisting victims and survivors of sexual violence and human trafficking. They are seeking an Advocate- Sexual Violence (Case Manager) to provide comprehensive services, advocacy, and support to clients, helping them achieve self-sufficiency and navigate available resources.

Responsibilities

• Work directly with victims and survivors of sexual assault by providing support, comprehensive advocacy, and connection to resources
• Provide case management for clients based upon client centered needs and goals; observe client's daily living skills; redirect and/or teach skills where needed
• Facilitate education on healthy/unhealthy relationships, support groups, life skills, and provide tools for self-sufficiency and stability
• Work with first responders to sexual assault (emergency rooms, law enforcement, etc.) in ensuring that survivors receive respectful and appropriate services
• Help clients navigate resources, legal processes, prepare protective orders, and safety plans
• Provide emotional support, while referring mental health services when appropriate
• Work closely with other advocates and YWCA residential staff
• Collaborate with other service providers and/or stakeholders in order to obtain referrals into the program
• Refer clients, according to their specific needs, to appropriate community resources and advocate on their behalf
• Participate in coordinated efforts through local SART teams and taskforces
• Maintain accurate and appropriate records
• Participate in marketing efforts of program
• Listen and assist clients with options as client issues arise; create and maintain high quality work environment to perform at highest level
• Transport clients in personal vehicle, as needed
• Travel throughout YWCA Northeast Indiana service area to provide services and network with other providers
• Participate in On-Call rotation to ensure support is available for program outside of business hours
• Other duties as assigned to meet the organization's goals

Skills

• Bachelor's in Social Work, Human Services, or related field, or equivalent education and experience
• CPR and First Aid certifications within first year of employment
• Core40 Sexual Assault Victim Advocate training within 6 months of employment
• Knowledge of trauma including sexual abuse, domestic violence, intimate partner violence, and human trafficking issues and patterns and their effects on men, women and children
• Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers, and agency using trauma informed approaches
• Experience in crisis intervention, networking, team building, and public speaking
• Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism
• Ability to exercise independent judgment and discretion when handling confidential or sensitive manners
• Strong time management skills; ability to take initiative to solve problems and work with minimum supervision
• 1-3 years of general office experience, including reception and telephone duties
• 1-3 years of experience with general office equipment (copiers, printers)
• Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs
• Must comply with organization's policy of automobile insurance: must have a valid driver's license and personal automobile insurance coverage
• Flexibility to change work hours as needed
• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds)
• Full range of body motion including manual and finger dexterity and eye-hand coordination
• Requires corrected vision and hearing to normal range
• Must drive personal vehicle frequently throughout 6-county service area
• Ability to sit at a computer work station for extended periods of time
• Occasional need to stand for long periods of time
• Ability to focus on detail and accuracy of work product
• Work is performed primarily in a non-smoking office environment combined with remote/community-based work, though travel may expose employee to inclement weather conditions
• Occasional high stress may be experienced in dealing with clients, staff, and volunteers

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