HR Service Center Coordinator
Fitch Group, Inc. is a leading global financial information services provider delivering vital credit and risk insights. They are seeking an HR Service Center Coordinator to support activities across the entire employee lifecycle and ensure a positive employee experience.
Responsibilities
- Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
- Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
- Build a strong knowledge repository of processes
- Participate in delivering and executing HR Services Strategy
Skills
- Experience of working within a fast-paced HR Operations/HR Service Centre environment
- Strong understanding of local legal requirements in your specific region e.g. I9 checks, data privacy requirements
- Experience of managing HR processes in a matrix /complex organization
- Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
- Excellent interpersonal and communication skills
- An ability to effectively engage with stakeholders at all levels
- Meticulous attention to detail, with strong ownership at work
- Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
- A positive customer service mindset
- Be a team player with a desire to support others and continuously raise the bar
- Anticipate customer and stakeholder needs with proactive follow through
- Experience with process optimization or continuous improvement is a plus
Benefits
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
Company Overview