Member Service Representative (BCGEU)

Vancity is a member-owned credit union committed to inclusion and social justice. As a Member Services Representative, you will build relationships with members, assist them with banking transactions, and address their unique needs through excellent communication and interpersonal skills.

Responsibilities

• Performing member transactions consistent with established service standards
• Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met
• Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
• Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online
• Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless

Skills

• A high school diploma or equivalent
• At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
• Ability to connect quickly with people over the phone
• Ability to explain complex information in simplified language
• A curious nature and strong problem-solving skills
• The ability to ask questions with intent
• Exceptional verbal and written communication skills
• Experience in a financial institution or banking is a bonus
• Customer service and/or call centre experience is an asset

Benefits

• Customizable Benefits
• Generous Vacation
• Extra Stat Holidays
• Immediate Health Coverage
• Defined Benefit Pension

Company Overview