Field Service Technician - West Texas
Videojet Technologies is a leader in the product identification market, providing essential printing, coding, and marking solutions. The Field Service Technician will be responsible for customer interaction through service and support, ensuring customer satisfaction while managing technical tasks at various manufacturing sites.
Responsibilities
- Create and grow multiple aspects of our business through supporting regional and company goals
- Improve customer satisfaction by delivering the highest customer service in our industry
- Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution
- Receive and utilize highly advanced technical training at customer accounts on a daily basis
- Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services
- Support the team by travelling from Chicago to points east to help provide additional coverage for short term gaps
Skills
- Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills
- Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times. This position requires both written and verbal communication skills
- Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer
- Adaptability-being able to think quickly and respond positively to change
- Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day
- Must be comfortable with day travel- home most evenings but also frequent overnight travel
- Technical Degree preferred and/or relevant military training
Benefits
- Company Vehicle and phone
- Medical, dental, vision and 401k with match start on day 1, no waiting period!
- Training and development opportunities
- Attractive employee referral program
- Paid Parental Leave
- Employee Assistance Program (legal, financial, and counseling resources)
- Paid time off
Company Overview
Company H1B Sponsorship