Experienced Project Manager and Customer Success Specialist for Remote Position in the USA – Business License Services Implementation and Customer Relationship Management

Introduction to blithequark

At blithequark, we are dedicated to providing innovative solutions and exceptional customer experiences. As a leader in professional information, software solutions, and services, we empower our customers to make informed decisions every day. Our commitment to excellence, diversity, and inclusion has earned us numerous recognitions, including being ranked among America's Best Large Employers and America's Best Employers for Diversity. We are now seeking an experienced Project Manager and Customer Success Specialist to join our team in a fully remote position in the USA.

Job Overview

The Project Manager and Customer Success Specialist will be responsible for the end-to-end management of client license portfolios, ensuring the successful implementation and release of Business License Services for enterprise customers. As the main contact for customers and internal partners, you will coordinate, organize, and direct the onboarding process, manage risk and issue management, plan and schedule resources, and balance time, budget, and quality. Your expertise in project management, customer service, and data analysis will be essential in driving customer satisfaction and loyalty.

Key Responsibilities

• Understand the main goals and build knowledge of blithequark, its processes, and customers
• Manage the post-sales customer lifecycle, including ongoing assistance, customer renewals, product improvements, up- and cross-selling
• Participate in a smooth customer onboarding process, ensuring an easy introduction for the customer from the outset
• Coordinate, organize, and direct the onboarding process, managing the completion of work by other team members and teams
• Handle risk and issue management, planning and resource scheduling, and scope management
• Communicate effectively with partner representatives, government agencies, colleagues, and clients

Essential Qualifications

To be successful in this role, you will need:

• A bachelor's degree in liberal arts, business, management, or a related discipline; or 3 years of consultative customer service or account management experience, or equivalent
• At least 3 years of experience in consultative customer service, licensing, or project management (or equivalent)
• Strong project management skills, with the ability to guide other team members and departments
• Data analysis capabilities, with proficiency in MS Excel and the ability to maintain complex spreadsheets
• Knowledge of corporate governance and customer service fundamentals
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders

Preferred Qualifications

While not essential, the following qualifications are preferred:

• 5 years or more of consultative customer service or account management experience, including experience with CT business practices, processes, products, and services
• Demonstrated knowledge of process and project management standards
• Experience working in a remote or virtual team environment
• Certifications in project management, customer service, or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions
• Ability to work effectively in a remote or virtual team environment, with minimal supervision
• Strong attention to detail, with a focus on delivering high-quality results

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Project Manager and Customer Success Specialist, you will have access to a range of training and development opportunities, including:

• Professional development programs, including training and certification opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and growth within the company
• A culture of innovation and experimentation, with the freedom to try new approaches and solutions

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. As a remote employee, you will be part of a virtual team that values flexibility, autonomy, and open communication.

Compensation and Benefits

We offer a competitive compensation package, including a range of benefits and perks, such as:

• Medical, dental, and vision plans
• 401(k) and retirement savings plans
• Flexible spending accounts and health savings accounts
• Commuter benefits and tuition assistance programs
• Vacation and sick time, as well as paid parental leave

Conclusion

If you are a motivated and experienced project manager and customer success specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer experiences and driving business success through innovation and excellence. Join our team and be part of a dynamic and inclusive company culture that values diversity, creativity, and growth.