[Remote] Software Quality Control, Implementation, and Training Specialist
Note: The job is a remote job and is open to candidates in USA. KinderSystems is the leading provider of subsidy management software-as-a-service solutions. The Software Quality Control, Implementation, and Training Specialist is responsible for overseeing quality control processes and training programs to ensure compliance and effectiveness in customer support.
Responsibilities
- Conduct thorough system testing to uncover issues, optimize performance, and improve usability
- Collaborate with cross-functional teams to report and resolve bugs
- Lead engaging system demonstrations for internal teams, clients, and stakeholders
- Develop engaging training programs, materials, and resources—study guides, presentations, exercises, and job aids
- Deliver interactive training through workshops, webinars, and online modules
- Support execution of customer training plans alongside the QC&T Manager
- Create and administer training assessments and surveys to measure impact and effectiveness
- Analyze feedback and data to refine programs and close knowledge gaps
- Monitor agent performance through QA methods such as call reviews and analytics
- Provide constructive feedback and coaching to promote continuous improvement
- Maintain and evolve QC standards and documentation
- Build strong relationships across teams to stay ahead of product changes and client needs
- Communicate training updates, outcomes, and metrics clearly with all stakeholders
Skills
- Strong interpersonal, writing, and verbal communications skills
- Experience working in a support center, preferably SaaS
- Excellent critical thinking and troubleshooting skills
- Experience with Microsoft Word, Outlook, and Excel
- Ability to work well with others
- Manage resources wisely
- Effectively communicate with individuals
- Technical writing skills
- Experience within the childcare industry
- Experience within a subsidized childcare program
- Experience with KinderSystems software
- Fluent Spanish speaking skills
- Experience using multi-authoring tools like MadCap and Flare
Benefits
- Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
- 401(k) retirement plan, with company match
- Paid company holidays and generous PTO
Company Overview