[Remote] Loan Processor, Assumption

Note: The job is a remote job and is open to candidates in USA. Freedom Mortgage is a company specializing in mortgage services, and they are seeking an Assumption Loan Processor. The role involves gathering and processing documents necessary for underwriting applications for assumption loans, maintaining contact with customers and realtors, and ensuring compliance with company policies.

Responsibilities

• Must have experience in Mortgage Loan Processing of Full Document loans (FHA, VA, CONV and USDA)
• Initiates and maintains contact with customers, realtors and assuming parties throughout the processing period, assisting them with any questions and notifying them of any additional information needed.
• Verify loan documents including income, assets, credit, appraisal and title insurance.
• Verifying application for final submission to underwriting.
• Input proper loan information into the system for processing.
• Responsible for ensuring that all loan documentation is complete, accurate, verified and complies with company policy.
• Submits loans through DU and orders and follows up on any outside services such as credit reports, title, VOE or any content required to fulfill application.
• Satisfies conditions and ensures documentation meets requirements
• Monitors loans in process to determine any deviation from standard processing time and to take appropriate actions including notifying the customer and the supervisor / manager for alternatives to ensure timely service
• Sets and maintains proper expectations to all parties
• Establishes accurate closing date and monitors promised closing dates to meet those established. Meets standards for closing percentages of loans processed
• Performs final review of the completed application packages and prepares the file for approval, specifying any applicable conditions to the approval
• Notifies the customer of the underwriting decision
• Prepares, if applicable, the 'Decline Letter' and ensures accurate disclosure of the reason(s) for the adverse action at whatever time during the processing period it is determined that applicants do not qualify.Communicates to relevant parties via phone and in writing as necessary.
• Researches and resolves problems and files documents as required
• Must be knowledgeable in Mortgage Servicing
• Knowledge in Calyx, DocuTech, Word, Excel, LoanServe, EDMS and advanced keyboard data entry skills will be necessary
• Analyzes applicant information to determine whether the client is likely to qualify for the desired loan
• Assists customers with taking the initial loan application
• Is responsive to customer, realtor and assuming parties needs and expectations.
• Ensures exceptional customer experience by overseeing the loan process from application to close and providing on-going communication via phone and in writing to customers, authorized third parties and business partners
• Maintain regular and punctual attendance.
• Performs other duties as assigned across the assumption and Outreach department.

Skills

• High School degree, or equivalent, required.
• Minimum 5 years of mortgage loan processing.
• Detailed knowledge of FHA, VA, Conventional, USDA.
• General tax returns knowledge.
• Must be proficient with the calculation of income and assets.
• Current Mortgage Loan Processing knowledge and background required.
• Read, interpret and apply applicable laws, rules, regulations and/or policies and procedures.
• Demonstrate interpersonal, organizational and time management skills.
• Accurately document all information pertaining to accounts.
• Ability to solve problems.
• MS Office proficient, advanced keyboard proficiency, LoanServ, Docutech, EDMS.
• Higher degree preferred.
• Calyx experience preferred but not required.

Company Overview

• Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process. It was founded in 1990, and is headquartered in Mount Laurel, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is https://www.freedommortgage.com.

Company H1B Sponsorship

• Freedom Mortgage has a track record of offering H1B sponsorships, with 6 in 2025, 25 in 2024, 36 in 2023, 75 in 2022, 88 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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