Experienced Customer Service Communications Consultant – Enhancing Front-Line Experience at blithequark
Are you a creative and analytical professional with a passion for crafting compelling communication strategies? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Communications Consultant, where you'll play a pivotal role in elevating the experience of front-line customer service teams and partner organizations.
About blithequark
blithequark is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Customer Service Communications Consultant, you'll be part of a dynamic team that's shaping the future of customer service.
Responsibilities
As a Customer Service Communications Consultant at blithequark, you'll be responsible for designing and delivering effective communication strategies that keep teams informed and engaged. Your creativity and analytical skills will be put to the test as you develop compelling communication campaigns and ensure that messaging is impactful and actionable. Some of your key responsibilities will include:
- Designing copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners
- Working with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar
- Building strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands
- Partnering to develop our new customer service communications playbook
- Driving a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon
- Managing our communications scorecard and a method to track impressions, engagement, and action by medium and channel to make effective enhancements to our approach
- Creating and delivering compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites
- Overseeing our communication tools and acting as voice of the partner and agent to ensure our communications tools, protocols, and methods are effective
Requirements
To succeed in this role, you'll need:
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Strong analytical and creative skills, with the ability to develop compelling communication campaigns
- Excellent communication and interpersonal skills, with the ability to build strong relationships with senior leadership and front-line teams
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Experience with communication governance and calendar management
- Familiarity with digital-first campaigns and communication tools
Nice-to-Haves
While not required, the following skills and experiences would be a plus:
- Experience leading a team
- Experience in critical leadership skills such as planning, prioritization, communication, and project management
- Familiarity with customer service communications playbooks and governance approaches
- Experience with communication scorecards and metrics
Benefits
As a valued member of the blithequark team, you'll enjoy a range of benefits, including:
- 401(k) plan with company match
- Adoption assistance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
Work Environment and Company Culture
At blithequark, we're committed to fostering a culture of collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. As a Customer Service Communications Consultant, you'll have the opportunity to work with a talented team of experts, learn from industry leaders, and contribute to the development of cutting-edge communication strategies.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Communications Consultant, you'll have access to a range of learning benefits, including:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced professionals
- Opportunities for career advancement and professional growth
- Access to industry-leading tools and technologies
How to Apply
If you're a creative and analytical professional with a passion for crafting compelling communication strategies, we invite you to apply for the Experienced Customer Service Communications Consultant role at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job