Customer Experience Specialist- Spanish Bilingual

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Protective is seeking a detail-oriented and customer-focused Customer Experience Specialist to join our dynamic team. In this role, you’ll be responsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for our customers. Your commitment to quality and service will help uphold our standards of excellence. As a bilingual team member, you’ll play a key role in fostering inclusive communication by supporting our Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all. Fluency in both Spanish and English is a required qualification for this role.

Responsibilities

• Process incoming business and cancellations with precision and timeliness.
• Meet or exceed established production and quality benchmarks.
• Deliver exceptional service to both internal and external customers.
• Support Spanish-speaking stakeholders by facilitating clear and effective communication.

Skills & Experience

• Bilingual Communication: Fluent in Spanish and English, with strong written and verbal communication skills.
• Preferred Experience: Candidates with at least 3 years of experience in a similar customer service or operations role are strongly preferred.
• Customer Service & Collaboration: Delivers exceptional service and works effectively across teams to promote a positive customer experience.
• Analytical & Problem-Solving: Demonstrates strong analytical thinking and decision-making abilities to resolve issues and improve processes.
• Adaptability & Organization: Manages multiple priorities in a fast-paced environment with excellent organizational skills.
• Technical Proficiency: Skilled in Microsoft Word, Excel, Outlook, SharePoint, and MS Teams; experience with greenscreen systems is a plus.

Employee Benefits We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. Apply tot his job Apply To this Job