Experienced Part-Time Customer Service Representative – blithequark Store
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Part-Time Customer Service Representative to join our team at our Westfield, IN location. As a key member of our customer service team, you will be responsible for providing a superior level of service to our members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
About blithequark
At blithequark, we don't just work in fitness – we TRANSFORM LIVES through affordable fitness. As the largest blithequark franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. Our mission is to empower individuals to achieve their fitness goals and live healthier, happier lives. We believe in the power of our people to make a difference, and we're looking for like-minded individuals to join our team.
Our Culture
We're a team of self-starters who pursue excellence, driven problem solvers who deliver results, passionate individuals with a real desire to help others, and ambitious learners who are always growing toward success. We believe in the importance of work-life balance and offer a range of benefits to support our team members' well-being.
Customer Service Representative Benefits
As a blithequark Customer Service Representative, you'll enjoy a range of benefits, including:
- Growth Opportunities: Over 90% of our management team started as an entry-level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year, and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership, including one free Black Card Membership for a direct family member
Customer Service Representative Responsibilities
As a blithequark Customer Service Representative, you'll be responsible for:
- Providing a superior level of customer service to blithequark members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
- Answering phones in a friendly manner using information script
- Greeting members, signing up and touring new members, and logging amenities
- Responding to member questions and concerns in a timely and professional manner
- Processing beverage or merchandise purchases through the point of sale system
- Promoting our unique fitness instruction classes (PE@PF) to our active members and new members
- Providing a clean, sanitized, and safe club environment
Qualifications
To be successful in this role, you'll need:
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
Physical Demands
This role requires:
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling, and crouching during shift
- Continual reaching with hands/fingers/arms during shift
What We Offer
As a blithequark team member, you'll enjoy a range of benefits, including:
- Competitive pay and benefits
- Opportunities for growth and development
- A dynamic and supportive work environment
- A chance to make a difference in people's lives
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team at blithequark and start your journey to a rewarding and challenging career. Apply to this job We can't wait to hear from you! Apply for this job