Experienced Customer Support Consultant – Multilingual Customer Service Representative for Amazon Store
Are you passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment? Do you have a flair for languages and a knack for building strong relationships with customers? If so, we invite you to join blithequark as a Customer Support Consultant, where you'll have the opportunity to thrive in a home office setting and unlock your full potential. At blithequark, we're committed to providing top-notch customer support services to our clients, and we're looking for talented individuals like you to join our team. As a Customer Support Consultant, you'll be the face of our company, interacting with customers via chats, emails, and phone calls to resolve their queries and concerns. Your primary goal will be to provide exceptional customer experiences, build long-lasting relationships, and meet team Key Performance Indicators (KPIs).
What You'll Do:
As a Customer Support Consultant at blithequark, your responsibilities will include:
- Providing exceptional customer support via chats, emails, and phone calls
- Building positive and long-lasting relationships with customers
- Meeting team KPIs and ensuring high-quality customer service
- Staying up-to-date with cutting-edge technology and industry trends
- Securingly working with customers' sensitive information
- Applying the latest and greatest customer happiness practices
- Maintaining working knowledge of our client's products and services
- Communicating with developers and other departments of various IT companies
What You Need to Succeed in This Role:
To excel as a Customer Support Consultant at blithequark, you'll need:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have:
While not required, experience with CRM systems and experience in crypto/finance would be a great plus.
Benefits and Perks:
As a Customer Support Consultant at blithequark, you'll enjoy:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are:
blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
Why Join Us:
At blithequark, we welcome people with various backgrounds and experiences. We're committed to creating a diverse and inclusive work environment where everyone can thrive. If you're passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment, we invite you to join our team. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with blithequark.
Apply Now:
Ready to take the next step in your career? Apply now to become a Customer Support Consultant at blithequark. Visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. We can't wait to hear from you! Apply for this job