Head of Learning & Operations

Hey there,

Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level? Are you structured, entrepreneurial, and a strong leader of people?

Keep on reading!

We’re looking for a Head of Learning & Operations who will build our backbone for scaling the company, lead a high-performing consulting team, and drive measurable outcomes for our enterprise customers.

Help enterprises upskill at scale. At Bots & People, we design and deliver global upskilling initiatives in topics like AI, Data, or Personal Productivity.

You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.

What you’ll do

• Build the operating system for delivery: Maintain a didactical, process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.
• Team Leadership & People management: Coach, and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
• Enterprise Portfolio & Profit: Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR/L&D/Transformation/Business Units). Ensure engagements are profitable.
• Trainer & Expert Ecosystem: Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
• Roll-up-your-sleeves (when needed): Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
• Operational excellence: Manage operational and financial success across the company.

What success looks like (first 6–12 months)

• Delivery NPS 40+ across all customers
• ≥ 95% on-budget delivery
• Documented, adopted playbooks, content library & documentation across the team
• Expansion & Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts
• Happy and growing team members across the organisation

✅ What You Bring

• 7–10+ years in enterprise/management consulting or in an edtech startup/scaleup, including program leadership for global clients.
• 3+ years of experience leading teams.
• Strong, applied project/program management skills.
• Proven ability to build structure quickly: Develop scoped programs with clear ownership.
• Experience in L&D/HR/Transformation within large organizations.
• A direct and honest communicator who gives and receives feedback effectively.
• Tech- and AI-savvy; you simplify complex topics.
• Outstanding communication skills in English.

Nice-to-Have

• A track record of building learning portfolios.
• Experience in scaling trainer ecosystems.
• Financial acumen: scoping, pricing, forecasting, and margin management.

Why You’ll Love It Here

• 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
• Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
• Engage in one of the most exciting fields of our time: Generative AI.
• Join a team of ambitious, supportive individuals on a mission to transform corporate learning.

⚖️ Our Mindset We're all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We've built the 0 to 1; now bring us to the next level.

Location Berlin or remote

Bots & People provides digital upskilling in AI, Process Automation, and Low Code. We help enterprises to automate their team’s workloads and gain business efficiency by bridging skill gaps. Unlike traditional e-learning, our social blended learning approach seamlessly integrates live workshops led by top-tier educators with interactive self-learning. The result? Engaged learners, rapid adoption of new technologies, and ultimately, a future-proofed organization creating more meaningful work.