Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of technology? Do you have a knack for building strong relationships with customers and a talent for staying ahead of the curve when it comes to cutting-edge technology? If so, we invite you to join our dynamic team at blithequark as a Native Japanese Customer Support Consultant, where you'll have the opportunity to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from the comfort of your own home.

Unlock Your Potential with blithequark

At blithequark, we're dedicated to fostering a culture of growth, innovation, and collaboration. Our People First management approach is built on the principles of empowering our team members to reach their full potential, providing them with the tools and support they need to succeed, and celebrating their achievements along the way. As a Native Japanese Customer Support Consultant, you'll be part of a global team that's passionate about delivering exceptional customer experiences and making a real difference in the lives of our clients and their customers.

What You'll Do

As a Native Japanese Customer Support Consultant, you'll play a critical role in providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs. You'll also be responsible for:

• Providing secure and timely support to customers via chats and emails
• Building strong relationships with customers and resolving their queries in a professional and courteous manner
• Meeting team KPIs and contributing to the growth and success of our business
• Staying up-to-date with the latest technology trends and developments
• Working with sensitive customer information and maintaining confidentiality
• Applying the latest customer happiness practices to deliver exceptional customer experiences
• Maintaining a working knowledge of our clients' products and services
• Communicating effectively with developers and other departments of various IT companies

What You Need to Succeed

To succeed in this role, you'll need:

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Experience with cryptocurrency platforms
• Analytical and research skills
• A positive and responsible attitude
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

A Great Plus

While not essential, experience with CRM systems would be a great plus in this role.

Benefits and Perks

As a Native Japanese Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks, including:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who We Are

blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences and navigating the ever-evolving world of technology, we invite you to join our dynamic team at blithequark. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding and challenging career with us.

Visit Our Website

For more information about blithequark and our job opportunities, please visit our website at [www.blithequark.com](http://www.blithequark.com).

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Apply for this job