Experienced Part-Time Chat Operator – Automotive Industry Customer Service Representative
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you enjoy working in a relaxed yet professional environment where you can make a real difference in people's lives? If so, we invite you to join blithequark's dynamic team as a part-time Chat Operator in our Toledo, OH office!
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry, and we're on a mission to revolutionize the way car dealers interact with their customers. Our cutting-edge technology and commitment to exceptional customer service have made us a trusted partner for dealerships across the country. As a part-time Chat Operator, you'll be at the forefront of this mission, engaging with customers and helping our clients generate revenue through lead generation.
The Role
As a part-time Chat Operator, you'll be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services, and capturing customer contact information for lead generation and client review. You'll also be expected to summarize interactions based on customer needs for client review and develop and maintain a knowledge base of our evolving products and services.
Responsibilities:
* Handle a wide variety of customer inquiries via online chat
- Provide accurate information about the products and services via online chat
- Narrow down on appointment information to schedule appointments
- Capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review
- Develop and maintain a knowledge base of the evolving products and services
- Collaborate with our team to ensure seamless customer experiences
- Participate in ongoing training and development to stay up-to-date on our products and services
Qualifications:
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills
- Strong ability to multitask is preferred, gaming experience is helpful
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Ability to type at least 35 WPM, 40 and above is preferred
Training and Requirements:
* On-the-job training via Zoom
- Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
- Quiet, dedicated work space free from distractions - this is a remote position
- Able to attend 4 weeks of full-time remote training, Tuesday - Saturday between the hours of 11:00 am-7:30 pm EDT
Compensation and Benefits:
* Competitive hourly rate of $13 per hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible scheduling to accommodate your needs
- Access to ongoing training and development to stay up-to-date on our products and services
Why Join blithequark?
At blithequark, we're passionate about creating a positive and inclusive work environment where our employees can thrive. We offer a range of benefits and perks, including:
- Flexible scheduling to accommodate your needs
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to ongoing training and development to stay up-to-date on our products and services
- Competitive compensation and benefits package
How to Apply:
If you're a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity:
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement for all qualified individuals.
Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. blithequark reserves the right to modify or add to this job description at any time, with or without notice. Apply for this job