Experienced Part-Time Data Entry and Ordering Processing Specialist – Customer Service and Logistics Support

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a talented and dedicated team to drive our success. Our customer service department is the backbone of our organization, ensuring that our customers receive the highest level of support and care. We are now seeking an experienced Part-Time Data Entry and Ordering Processing Specialist to join our team, providing critical support in managing spare parts sales orders, reverse logistics, and data entry.

Job Overview

As a Part-Time Data Entry and Ordering Processing Specialist at blithequark, you will play a vital role in our customer service team, responsible for servicing spare parts sales order management, working with internal and external customers, and managing orders through delivery to customers. Your expertise in data entry, order processing, and customer support will be essential in ensuring seamless operations and exceptional customer satisfaction. If you have a passion for delivering outstanding customer experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Interact with customers, blithequark sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Process orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of some shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with the status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms and handle requests for additional blithequark materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To be successful in this role, you will possess the following essential qualifications:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical Education and Experience: Associate degree or equivalent, with 1-3 years of related experience.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
• Advanced skills in Microsoft Office, particularly Excel, and experience with data analysis and reporting.
• Familiarity with logistics and supply chain management principles and practices.
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously.

Skills and Competencies

To excel in this role, you will possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Highly organized, with strong attention to detail and ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in data entry, with high accuracy and speed.
• Ability to work in a fast-paced, dynamic environment, with a flexible and adaptable approach.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-Time Data Entry and Ordering Processing Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training and workshops, to enhance your skills and knowledge.
• Mentorship and coaching, to support your career growth and development.
• Opportunities for advancement, within the customer service team or other departments.
• Access to a range of online courses and resources, to support your ongoing learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our work environment is dynamic, fast-paced, and collaborative, with a focus on teamwork, innovation, and customer satisfaction. As a Part-Time Data Entry and Ordering Processing Specialist, you will be part of a talented and dedicated team, working together to deliver exceptional customer experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:

• Hourly rate: $25.00 - $28.00 per hour.
• 401k and 401K Matching.
• Paid Time Off and Sick Time.
• Generous benefits package, including 100% paid medical, dental, and vision.
• Short Term Disability.
• Opportunities for professional development and career growth.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Data Entry and Ordering Processing Specialist at blithequark, you will be part of a talented and dedicated team, working together to drive success and deliver outstanding customer satisfaction. Apply now to join our team and take the first step in your career journey with blithequark.