Clinical Success Manager
About Inspiren
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About the Role
It is an exciting time to be part of Inspiren. Inspirenâs technology is revolutionizing how care is delivered in hospitals and assisted living facilities through innovative technology. We are seeking highly motivated and experienced nursing and client success leaders to join our team. As a Clinical Success Manager, you will play a critical role in supporting healthcare organizations in adopting and maximizing the return on investment (ROI) for AUGi. The ideal candidate will have a strong background in customer success, nursing, or a related healthcare field, with at least 5 years of relevant work experience.
What youâll do
- Customer Onboarding and Customer Success Transition
- Participate in the onboarding process for new healthcare organizations, ensuring a smooth and efficient transition to AUGi after go-live, while setting them up for long term sustained success.
- Adoption and Engagement
- Monitor and analyze adoption metrics and usage data to assess the level of engagement and success of our solution within healthcare organizations.
- Proactively engage with customers to drive increased utilization and value by identifying opportunities for further integration and expansion of the solution.
- Identify and address any barriers or challenges that may hinder adoption or usage of the