UX Researcher

Vistra is seeking a UX Researcher (Training & Education) with expert understanding of user experience research to design and refine training courses and learning materials related to prevention of sexual assault and other harmful behaviors in the military.

• Design evaluation plans, assessment tools, and performance metrics to improve engagement with and effectiveness of learning experiences
• Assess training and products using techniques such as usability testing, user interviews, and surveys
• Collect and analyze user/learner data to improve and revise training, programs, and policies
• Employe engaging facilitation techniques to diverse stakeholders (e.g., employees, Service members, military leaders)
• Work independently, with some guidance, to develop clear and compelling training tools and communication products that meet learner needs and are reflective of the military environment
• Prioritize tasks and work in a fast-paced environment
• Provide clear verbal and written communications to a variety of stakeholders in alignment with DoD style expectations
• Perform other tasks as assigned

• Bachelor’s degree and 5+ years of directly related experience
• Experience integrating UX or human-centered design research, particularly related to training, into design and development
• Ability to critically think, examine complex issues, and identify gaps and possible solutions/improvements to problems
• Experience assessing training and products using techniques like usability testing, user interviews, and surveys
• Experience collecting and analyzing user/learner data to improve and revise training, programs, and policies
• Experience employing engaging facilitation techniques to diverse stakeholders (e.g., employees, Service members, military leaders)
• Ability to obtain a security clearance

Additional Preferred Qualifications

• Experience working in a military environment
• Experience with quantitative and qualitative research methods and program evaluation methodology
• Experience applying trauma-informed and culturally responsive research methods
• Experience with creating verbal and written communication products for clients, including presentations and information papers
• Familiarity with digital learning platforms and e-learning evaluation methods
• Change Management or User Design experience/certifications

About Vistra:  Vistra Communications, doing business as Vistra and Vistra Federal Solutions, is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Tampa, FL with an office in Springfield, VA providing professional support serviced to Defense, Federal, and Civilian Agencies.  Approximately 25% of our “team member” employees work in the National Capital Region, providing communications, outreach, and organizational transformation services to our public sector customers.  Vistra provides medical, dental, and vision benefits, life and disability insurance, employer matching 401(k) retirement plan, Paid Time Off, Parental and Bereavement Leave, and Professional Development, among other benefits. 

US Citizenship Required: Due to the requirements of the federal contract that this position supports, U.S. citizenship is required. Citizenship will be confirmed via I-9/E-Verify at the start of employment.