Quality Assurance Analyst
About Carrot
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the worldâs leading multinational employers, health plans, and health systems, Carrotâs proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.
The Role
We are adding a role to our Operations team to further expand our quality efforts. The Quality Assurance Analyst will have dynamic responsibilities that will improve processes, minimize errors, and enhance efficiency, ultimately improving customer service and risk.
- We are looking for a detail-oriented individual with strong analytical skills who can work with cross-functional teams, including commercial, finance, and enablement to drive meaningful change
- Own and maintain the Quality program with the core responsibility of ensuring data is consistent across various data sources (Salesforce, Tableau, Ironclad). Must be comfortable handling large amounts of data and be proficient in Google Sheets or Excel
- Proactively identify areas of opportunity to drive efficiency and improve quality standards by collaborating with cross-functional stakeholders to implement system automations
- Generate and present timely QA reports, metrics, and insights to senior leadership and stakeholders to drive data-informed decision-making
- Contribu