Experienced Front Desk Agent for PM Shift - Delivering Exceptional Guest Experiences at Our Boutique Hotel

Join Our Team: Elevate Your Hospitality Career with a Dynamic and Growth-Oriented Hotel

At Marina Inn at Grande Dunes, we're passionate about creating unforgettable experiences for our guests. As a respected boutique hotel, we pride ourselves on our warm hospitality, attention to detail, and commitment to excellence. We're now seeking an experienced and charismatic Front Desk Agent to join our team on the PM shift, providing top-notch service to our discerning guests and contributing to the success of our hotel.

About the Role: Front Desk Agent/CLERK

As a Front Desk Agent/CLERK, you will be the face of our hotel, responsible for delivering exceptional guest experiences from check-in to check-out. Your role is pivotal in ensuring that our guests feel valued, supported, and cared for throughout their stay. You'll be the primary point of contact for our guests, handling a range of tasks, from registering guests and managing reservations to providing concierge services and resolving any issues that may arise.

Key Responsibilities:

• Guest Service: Greet and register guests, provide outstanding service during their stay, and settle their accounts upon completion.
• Reservations and Room Management: Make and modify reservations, assign rooms, and accommodate special requests whenever possible.
• Concierge and Operator Duties: Handle switchboard operations, provide concierge services, and ensure that guests have a seamless experience.
• Administrative Tasks: Maintain accurate records, process transactions, and generate reports as required.
• Communication and Teamwork: Establish a good working relationship with guests and other personnel, cooperating with staff to ensure a smooth and efficient operation.
• Problem-Solving and Adaptability: Be detail-oriented, able to multi-task, and capable of problem-solving to effectively deal with internal and external customers.
• Operational Tasks: Keep the front desk area clean, tidy, and clutter-free, and ensure that all necessary supplies are stocked.
• Technology and Systems: Operate the hotel's computer system, fax machine, photocopier, and security systems efficiently.

Essential Qualifications:

• Education: High School diploma or equivalent.
• Experience: Previous experience in a front desk or customer-facing role is preferred but not required.
• Skills: Proficient in Microsoft Office Skills, including Word and Excel, with the ability to learn other programs.
• Communication and Customer Service: Excellent verbal and written communication skills, with a positive and effective customer service attitude.
• Physical Requirements: Ability to stand for long periods, use hands or fingers, reach with hands and arms, talk, and listen.

Preferred Qualifications:

• Hospitality Experience: Previous experience in the hospitality industry, particularly in a front desk or reception role.
• Knowledge of Hotel Operations: Familiarity with hotel operations, including room types, rates, and services.
• Problem-Solving and Adaptability: Proven ability to handle multiple tasks, problem-solve, and adapt to changing situations.

What We Offer:

At Marina Inn at Grande Dunes, we offer a competitive compensation package, including a salary starting at a competitive rate. As a full-time employee, you'll be eligible for an employee benefits package after 90 days of employment and having met the required hours worked. Our benefits include:

• Career Growth Opportunities: Opportunities for professional growth and development within our hotel and the hospitality industry.
• Learning and Development: Training and support to help you excel in your role and advance your career.
• Work Environment: A dynamic and supportive work environment that values teamwork, integrity, and respect.
• Perks and Benefits: A range of benefits, including a competitive salary, opportunities for advancement, and a fun and inclusive work culture.

Our Culture and Values:

At Marina Inn at Grande Dunes, we're committed to creating a positive and inclusive work environment that values diversity, promotes teamwork, and supports the well-being of our employees. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued and empowered to contribute their best.

Schedule and Work Location:

This is a full-time role, working an 8-hour shift on the PM shift, Monday to Friday, with weekends as needed. You'll be based at our hotel, working in person to deliver exceptional guest experiences.

Equal Opportunities:

Marina Inn at Grande Dunes is an Equal Opportunity Employer, committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Don't Hesitate, Apply!

If you're a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we want to hear from you. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the next step in your hospitality career!

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