Client Onboarding Lead

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

This role acts as the primary point of contact for a variety of large-scale clients during the discovery phase of a client’s onboarding experience.  This role is expected to gather, analyze and document business requirements across all areas of our platform with both clients and vendors. 

The Gig

• Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings.
• Leads discovery sessions that result in detailed business requirements for clients.
• Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery.
• Assesses and mitigates risk with scope of project discovery.
• Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery
• Actively participates in business development and increases revenue opportunities.
• Demonstrated initiative and drive within a fast-paced environment is required.
• May perform other duties as assigned.

What you need to make the cut

• 7+ years proven experience in benefit administration industry
• Bachelor's degree preferred  
• Health & Welfare benefits administration or Consulting, Client Onboarding or IT consulting, benefits administration or SaaS solution implementation is a plus 
• Strong quantitative/analytical skills                               
• Strong written and oral communication skills
• Ability to work within tight delivery timeframes
• Fluency with all MS Office tools, including Access, Project, and Visio
• Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
• Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics

The pay range for this position is 68K to 107K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). 

This role is eligible to participate in the annual bonus incentive plan. 

Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ 

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. 

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. 

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. 

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. 

With heart, The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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