Experienced Customer Service Representative - Delivering Exceptional Support for blithequark's Global Customer Base

Join blithequark: Revolutionizing the Way People Work

At blithequark, we're on a mission to transform the modern enterprise by providing a service-oriented approach to the activities, tasks, and processes that make up day-to-day work life. We're a team of innovators who work hard, are highly adaptable, and constantly evolving. Our passion for our product is matched only by our dedication to our customers. If you're looking for a challenging and rewarding career where you can make a real impact, blithequark is the place for you.

About the Role: Customer Support Representative

We're seeking a motivated and experienced Customer Support Representative to join our Customer Support team at blithequark. As a key member of our team, you'll be responsible for delivering best-in-class support for the blithequark platform, ensuring a positive customer experience for our globally growing customer base. If you're a technical professional with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

• Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
• Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or email in a timely and efficient manner.
• Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
• Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or blithequark CRM in a timely and efficient manner.
• Escalate to internal or external support resources and Subject Matter Experts when necessary.
• Support users in the use of the blithequark platform by providing necessary advice and/or walk-through.
• Identify self-service documentation gaps.
• Provide support for blithequark Store Applications.
• Manage multiple cases daily.
• Assist peers with their cases.
• Participate in User Acceptance Testing (UAT).

Essential Qualifications:

• Technical background and ability to learn and absorb technology quickly.
• Great written and verbal communication skills.
• Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis.
• The ability to communicate effectively with people at all levels.
• The ability to have difficult conversations with customers.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• Basic understanding of ITIL Skills and business processes.
• 2-4 years working within an IT environment.
• The ability to work as part of a team and on their own initiative.
• Language: Portuguese.

Preferred Qualifications:

• A good understanding of the blithequark platform is an advantage.
• Experience with using and troubleshooting SaaS applications.

What to Expect at blithequark

At blithequark, we're committed to helping our employees grow and develop their careers. Our managers truly develop employees, and we provide competitive compensation, generous benefits, and a professional atmosphere. Our work environment is collaborative and inclusive, where individuals strong on aptitude and attitude will have the opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Career Growth Opportunities:

We believe that career growth is a way of life at blithequark. Our employees have the opportunity to add new skills to their resume, take on new challenges, and discover their full potential. We're committed to helping our employees achieve their career goals and providing them with the support and resources they need to succeed.

Compensation and Benefits:

We offer competitive compensation, including a base pay range of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).

Why Join blithequark?

If you're a motivated and experienced Customer Support Representative looking for a challenging and rewarding career, blithequark is the place for you. We're committed to delivering exceptional customer experiences and are looking for talented professionals to join our team. With our collaborative and inclusive work environment, competitive compensation, and generous benefits, we offer a unique opportunity for career growth and development.

Don't miss this opportunity to join our team and be part of revolutionizing the way people work!

If you're not sure if you meet every qualification, we still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

blithequark: An Equal Opportunity Employer

blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.