Specialist Technical Care (part time)
Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!Job Description
We are looking for a specialist who is well versed in auto parts. You will not have communication with external clients, you do not sell parts, you help select them.
Responsibilities
Provides pre-sales/post-sale technical customer service to customers;
Provides responses to technical inquiries from customers and Contact Center representatives;
Recommends alternative products or services as the part of customer claims resolution;
Selects auto parts, checks their compatibility with clients' cars;
Works with warranty claims (identification of factors that may affect the failure of a part during the warranty period through no fault of the manufacturer);
Answers to inquiries about maintenance, repair and operation of the vehicle;
Works with complaints (assesses the degree of damage to the part and the difference between what the client ordered and received, checks whether the part was mounted on the car or not);
Works with product characteristics - corrects product maps;
Compares company products with market products by technical characteristics;
Act as a mentor for candidates during their initial training, demonstrating the work process.
Requirements
- + 6 months relevant work experience;
- Knowledge of original and non-original catalogs for the selection of auto parts (ETKA, Microcat, EPC, etc.), free orientation in catalogs of various brands of cars
- High level knowledge of car design (desirable technical education)
- Knowledge of MS Office
- Orientation in brands and manufacturers of auto parts
- Punctuality, perseverance, integrity, critical thinking skills
- English B1
What do we offer?
- Part time contract
- Monday-Saturday 16:00 - 22:00 (5,5 hours shift), 2 days a week days off
- Stable employment in the fast-growing international company
- International career in a multicultural environment with lots of opportunities to grow
- Annual vacation of 28 calendar days and 1 additional day off on your birthday
- Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work
- Referral Program with attractive incentives
- Gym in the office and recreation room with games.
Join us today and let’s create a success story together!
Originally posted on Himalayas
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